HOUSE RULES

 

THERRA Suites & Sunset Terrace

Operated by ELLENIDA E.E.

Version: 1.0
Effective Date: 22 July 2026
Last Updated: 22 July 2026

 

Welcome

Welcome to THERRA Suites & Sunset Terrace.

Our House Rules are designed to ensure a comfortable, safe and relaxing stay for all guests while preserving the peaceful atmosphere that defines THERRA.

By staying with us, you agree to respect these rules and to help us maintain the property with the same care we dedicate to every guest.

 

1. Check-in & Check-out

Check-in: From 2:00 PM

Check-out: By 10:00 AM

Early check-in and late check-out may be available upon request, subject to availability.

 

2. Registered Guests

Only registered guests are permitted to stay overnight.

Visitors are welcome only with prior approval from Management.

 

3. Quiet Hours

To preserve the peaceful atmosphere of THERRA, we kindly ask guests to observe quiet hours between:

11:00 PM and 8:00 AM

Please avoid loud conversations, music, parties or any activity that may disturb other guests.

 

4. Smoking

Smoking is strictly prohibited inside all suites and indoor common areas.

Smoking is permitted only in designated outdoor areas.

Please dispose of cigarette butts responsibly.

 

5. Swimming Pool

The swimming pool is open daily during the posted opening hours.

  • Minimum depth: 0.25 m
  • Maximum depth: 1.50 m

Children under 14 years of age must always be supervised by a responsible adult.

Please comply with all Pool Rules displayed in the pool area.

The hydromassage feature may be activated using the dedicated push button.

 

6. Housekeeping

Daily housekeeping is included.

If you would like your towels replaced, please leave them on the bathroom floor.

Bed linen is changed regularly according to the length of your stay or whenever necessary.

 

7. Breakfast Basket

A complimentary breakfast basket is provided for all guests.

If you have allergies, food intolerances or dietary preferences, please inform us before your arrival.

Whenever possible, we will be happy to accommodate your needs.

 

8. Kitchen

Please use the kitchen and appliances with care.

Kindly leave cookware and utensils in reasonable condition after use.

 

9. Wi-Fi

Complimentary high-speed Wi-Fi is available throughout the property.

Network details are provided inside your suite.

Please use the internet responsibly and in accordance with applicable laws.

 

10. Parking

Private on-site parking is available free of charge for registered guests.

Please park only in designated spaces.

 

11. Damages

Guests are responsible for any damage caused intentionally or through negligence.

Any extraordinary cleaning, repairs or replacement of damaged items may be charged accordingly.

 

12. Lost Property

Items left behind after departure will be kept for a reasonable period.

Shipping costs for returning forgotten belongings are the responsibility of the guest.

 

13. Emergency

In case of emergency, please contact a member of our staff immediately.

Emergency contact information is available inside each suite.

 

Thank You

Thank you for helping us preserve the peaceful atmosphere of THERRA.

We wish you a wonderful stay in Santorini.

POOL RULES

 

THERRA Suites & Sunset Terrace

Version: 1.0
Effective Date: 22 July 2026
Last Updated: 22 July 2026

 

Welcome

The swimming pool is provided for the enjoyment and relaxation of all guests.

To ensure a safe, pleasant and comfortable environment, we kindly ask you to observe the following Pool Rules.

 

1. Opening Hours

The swimming pool is open daily from:

8:00 AM to 7:00 PM

The pool is closed outside these hours for cleaning, maintenance and safety reasons.

 

2. Pool Depth

Minimum depth:

0.25 metres

Maximum depth:

1.50 metres

Guests should enter the pool carefully and remain aware of the varying depth.

 

3. Supervision of Children

Children under 14 years of age must always be supervised by a responsible adult.

Parents or legal guardians remain fully responsible for the safety and behaviour of minors at all times.

 

4. Safety

For your safety:

  • Diving is strictly prohibited.
  • Running around the pool is not permitted.
  • Pushing, rough play or dangerous behaviour is prohibited.
  • Do not climb or jump from walls or surrounding structures.
  • Please use the outdoor shower before entering the pool.

 

5. Appropriate Use

Please wear appropriate swimwear while using the pool.

The pool must not be used:

  • under the influence of alcohol or drugs;
  • if suffering from an infectious illness;
  • with open wounds or conditions that may compromise hygiene or safety.

 

6. Hydromassage

The integrated hydromassage feature may be activated by pressing the dedicated push button.

Please use the hydromassage responsibly and allow other guests the opportunity to enjoy this facility.

 

7. Food & Drinks

Food and beverages are not permitted inside the swimming pool.

Glass bottles, glassware and other fragile objects are strictly prohibited within the pool area.

Plastic or reusable non-breakable containers are recommended.

 

8. Hygiene

Please help us keep the swimming pool clean.

Guests are kindly requested to:

  • shower before entering the pool;
  • avoid introducing sand, oils or excessive sunscreen into the water where possible;
  • dispose of waste in the appropriate bins.

 

9. Personal Belongings

Guests remain responsible for their personal belongings at all times.

THERRA Suites & Sunset Terrace accepts no responsibility for loss, theft or damage to personal property unless required by applicable law.

 

10. Staff Assistance

A qualified member of the THERRA team is normally present on the property during operating hours.

However, guests remain responsible for using the swimming pool safely and for supervising children and members of their party.

 

11. Emergency

In the event of an emergency, please notify a member of staff immediately.

Emergency equipment is available on the property and may be used only when necessary.

 

Thank You

Thank you for helping us maintain a safe, relaxing and enjoyable environment for everyone.

We wish you a pleasant stay at THERRA Suites & Sunset Terrace.

BREAKFAST POLICY

 

Version 1.0

 

Complimentary Breakfast

At THERRA Suites & Sunset Terrace, breakfast is offered as a complimentary welcome service, designed to allow guests to enjoy a relaxed start to the day in the privacy of their own suite.

Rather than serving a traditional buffet or cooked breakfast, we provide a carefully selected breakfast basket with quality products that guests may enjoy at their preferred time.

 

What’s Included

The breakfast basket typically includes a selection of carefully chosen packaged products such as dairy items, spreads, baked goods, coffee, tea, fruit juice and bottled water. The selection may vary according to seasonality, availability and product quality. 

 

Vegan & Vegetarian Options

Vegetarian and vegan alternatives are available upon request and subject to availability.

Guests are kindly invited to inform us before arrival.

 

Food Allergies

If you have food allergies, intolerances or specific dietary requirements, please let us know before your arrival.

Although we will do our best to accommodate special requests, we cannot guarantee the complete absence of allergens.

 

Complimentary Service

Breakfast is offered free of charge and is intended exclusively for registered guests staying at THERRA Suites & Sunset Terrace.

WEDDING & EVENT TERMS

 

THERRA Suites & Sunset Terrace

Version: 1.0
Effective Date: 22 July 2026
Last Updated: 22 July 2026

 

1. Introduction

THERRA Suites & Sunset Terrace offers its panoramic Sunset Terrace as an exclusive venue for intimate celebrations, including wedding proposals, elopements, symbolic ceremonies, anniversary celebrations and other private events.

These Terms apply to all private events organised on the property.

 

2. Reservation

Events are confirmed only after:

  • written confirmation from THERRA Suites & Sunset Terrace;
  • payment of the required booking deposit;
  • acceptance of these Terms.

Availability is never guaranteed until confirmation has been issued.

 

3. Deposit & Payment

A 30% non-refundable deposit is required to secure the reservation.

The remaining balance must be paid no later than the day of the event unless otherwise agreed in writing.

 

4. Event Duration

Unless otherwise agreed, reservations include exclusive use of the agreed area for the period confirmed in writing.

Additional hours may be available subject to availability and may incur additional charges.

 

5. Number of Guests

The number of participants must be agreed in advance.

Additional guests may only attend with prior written approval.

THERRA Suites & Sunset Terrace reserves the right to refuse access to unregistered attendees.

 

6. Decorations

Decorations are available either through THERRA or through approved suppliers.

No decorations may be attached to buildings, walls, furniture or landscaping using nails, screws, adhesives or other materials that could cause damage.

Open flames, lanterns or similar decorations may only be used with prior approval and in accordance with local fire safety regulations.

 

7. External Suppliers

Photographers, videographers, florists, musicians and other suppliers are welcome by prior arrangement.

External suppliers must comply with all property rules and safety requirements while on site.

 

8. Catering & Beverages

Food and beverages may be supplied directly by THERRA or by approved external catering partners.

Outside catering and alcoholic beverages are permitted only with prior written approval.

 

9. Music & Noise

Any music or entertainment must respect local regulations and the comfort of our accommodation guests.

THERRA reserves the right to limit or interrupt any activity that causes excessive disturbance.

 

10. Wedding Proposal Packages

Packages and customised quotations are valid for the period specified in the offer. Services included in each package are detailed in the written quotation and become binding only upon written acceptance by both parties.

 

11. Weather Conditions

The Sunset Terrace is an outdoor venue.

In the event of adverse weather conditions or circumstances beyond our reasonable control, we will make every reasonable effort to offer an alternative solution where possible.

Should this not be feasible, each situation will be assessed individually in good faith.

 

12. Guest Responsibility

The event organiser is responsible for the conduct of all participants.

Any damage caused during the event may be charged to the organiser.

 

13. Photography

THERRA Suites & Sunset Terrace does not claim ownership of photographs taken during private events.

With the organiser’s prior written consent, selected photographs may occasionally be used for promotional purposes on our website or social media channels.

Consent may be withdrawn at any time before publication.

 

14. Drone Photography

The use of drones is permitted only where authorised by the competent Greek authorities and subject to prior written approval by THERRA Suites & Sunset Terrace. Guests and suppliers are solely responsible for obtaining any permits required by law and for complying with all applicable aviation and privacy regulations. 

 

15. Cancellation

Event cancellations are governed by our Cancellation & Refund Policy.

The 30% reservation deposit remains non-refundable.

 

16. Force Majeure

Neither party shall be liable for failure to fulfil obligations arising from events beyond their reasonable control, including but not limited to:

  • earthquakes;
  • volcanic activity;
  • severe weather;
  • governmental restrictions;
  • natural disasters;
  • other force majeure events.

 

17. Governing Law

These Terms shall be governed by the laws of the Hellenic Republic.

Any disputes shall fall under the jurisdiction of the competent courts of Santorini, Greece, unless mandatory law provides otherwise.

GUEST SERVICES

 

THERRA Suites & Sunset Terrace

Version: 1.0

 

Welcome

At THERRA Suites & Sunset Terrace, we believe that true hospitality is attentive without being intrusive.

Our goal is to offer a relaxed and authentic Santorini experience, combining the privacy of independent accommodation with the personal assistance of a dedicated host.

Whether you need practical assistance, local recommendations or help organising a special experience, we are always happy to assist.

 

Before Your Arrival

To make your arrival as smooth as possible, we are available to assist with:

  • Pre-arrival information
  • Arrival planning
  • Ferry and airport information
  • Local recommendations
  • Special requests
  • Celebration arrangements

If you have dietary requirements, allergies or special requests, please let us know before your arrival.

 

During Your Stay

Our team is available to assist with:

Accommodation Assistance

  • Daily housekeeping
  • Additional towels and amenities
  • Local information
  • Maintenance assistance
  • General guest support

Transportation

Upon request, we can assist in arranging:

  • Airport transfers
  • Port transfers
  • Private transfers around the island

Transfer services are provided by trusted local partners and are subject to availability.

Vehicle Rental

We will be happy to recommend reliable local companies for:

  • Cars
  • Scooters
  • ATVs (Quad Bikes)

Reservations can be arranged before or during your stay, subject to availability.

Local Experiences

We will gladly help you organise experiences such as:

  • Catamaran cruises
  • Private sailing trips
  • Wine tastings
  • Guided tours
  • Hiking experiences
  • Horse riding
  • Photography sessions
  • Wellness activities

All activities are operated by carefully selected local partners.

Wedding Proposals & Special Occasions

Our Sunset Terrace can be reserved for unforgettable moments, including:

  • Wedding proposals
  • Elopements
  • Anniversaries
  • Birthday celebrations
  • Private sunset experiences

Custom packages may include:

  • Floral decorations
  • Professional photography
  • Videography
  • Champagne
  • Catering
  • Transportation
  • Additional personalised services

Dining Recommendations

Santorini offers an exceptional culinary scene.

We are happy to recommend restaurants according to your preferences, including:

  • Traditional Greek tavernas
  • Seafood restaurants
  • Fine dining
  • Sunset restaurants
  • Local wineries
  • Vegan and vegetarian options

 

Complimentary Services

Every stay includes:

  • Daily housekeeping
  • High-speed Wi-Fi
  • Complimentary breakfast basket
  • Coffee capsules throughout your stay
  • Bottled water throughout your stay
  • Private parking
  • Access to the swimming pool
  • Hydromassage
  • Sunset Terrace access (when not reserved for private events)

 

A Personal Note

As the owner of THERRA, I live on the property and personally look after our guests.

We fully respect your privacy, while always remaining nearby should you need recommendations, assistance or simply someone to help you discover the island beyond the usual tourist routes.

We hope your time at THERRA becomes one of the memories you’ll take home from Santorini.

 

Contact

Email

info@therrasuites.com

Telephone

+30 697 417 7561

SUSTAINABILITY

 

THERRA Suites & Sunset Terrace

 

Our Philosophy

At THERRA, sustainability is not a marketing statement.

It is a natural extension of the respect we have for the island where our family began its journey more than three decades ago.

Since our first visit to Santorini in 1991, we have admired the island’s unique landscape, architecture and traditions. When THERRA was created, our goal was to build a place that would blend naturally with its surroundings while offering modern comfort with a responsible approach.

 

Respecting the Landscape

THERRA has been designed to integrate harmoniously into the Santorini landscape.

Natural materials, local stone, clean architectural lines and open spaces allow the property to become part of the island rather than compete with it.

 

Responsible Water Use

Water is one of Santorini’s most valuable resources.

We encourage our guests to use water responsibly by:

  • avoiding unnecessary towel replacement;
  • taking reasonable-length showers;
  • reporting leaks promptly;
  • using water thoughtfully throughout their stay.

 

Energy Efficiency

We strive to reduce energy consumption through:

  • LED lighting;
  • energy-efficient appliances;
  • modern insulation;
  • responsible air-conditioning use.

Guests are kindly invited to switch off lights and air conditioning when leaving their suite.

 

Waste Reduction

We seek to minimise unnecessary waste by:

  • reducing single-use plastics where possible;
  • providing refillable amenities whenever practical;
  • favouring recyclable packaging;
  • encouraging responsible waste disposal.
  •  

Local Partnerships

Whenever possible, we work with local businesses and suppliers.

Supporting local professionals not only strengthens the island’s economy but also allows our guests to experience authentic Santorini.

 

Breakfast Selection

Our complimentary breakfast basket includes carefully selected products designed to reduce food waste while offering flexibility and comfort within each suite.

 

Sustainable Hospitality

Rather than offering luxury through excess, we believe comfort comes from thoughtful design, genuine hospitality and respect for both our guests and the island itself.

 

Looking Ahead

Sustainability is a continuous journey.

As THERRA grows, we remain committed to improving our environmental practices while preserving the authentic character of our home.

Every small improvement contributes to protecting Santorini for future generations.

 

 

© 2026 ELLENIDA E.E.

THERRA Suites & Sunset Terrace®

All Rights Reserved.